Terms of Service

Last updated: September 17, 2026

1. Acceptance of Terms

By accessing or using the Medelicia Supply Core platform at https://medelicia-supply-core.base44.app (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use the Service. Your use of the Service constitutes your continued acceptance of these Terms.

2. Description of Service

Medelicia provides a business management platform for food importing, logistics, and distribution operations. The Service includes customer relationship management, project management, order tracking, supplier management, compliance tracking, brand and product management, and AI-powered business intelligence tools including lead research, lead scoring, market intelligence, digital footprint reporting, and document analysis.

3. Account Access and Eligibility

Access to the Service is granted through administrator invitation. You must be at least 16 years old to use the Service. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. Administrators assign roles that determine your level of access to data and features.

You agree to provide accurate and complete information when creating your account or submitting a career application, and to update that information to keep it current.

4. Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose or in violation of any applicable law
  • Upload or enter data that you do not have the right to submit, or that infringes the rights of any third party
  • Attempt to access data, records, or features beyond your assigned role or permission level
  • Interfere with the proper functioning of the Service, including introducing malware or overloading systems
  • Share your account credentials with unauthorized individuals or allow others to use your account
  • Use the Service to store or transmit malicious code, viruses, or harmful content
  • Scrape, reverse engineer, or attempt to extract the underlying source or structure of the Service
  • Use AI-generated outputs from the Service to make automated decisions about individuals without appropriate human review
  • Submit false or misleading information in a career application

5. Your Data and Content

You retain ownership of all data you enter into the Service, including business records, contacts, and notes. You are responsible for the accuracy, legality, and appropriateness of the data you submit, and for ensuring you have the necessary rights and consents to store personal data of third parties (such as contacts and leads) within the Service.

Medelicia does not claim ownership of your business data. We process and store your data solely to provide and improve the Service, as described in our Privacy Policy.

6. AI-Powered Features

The Service includes AI-powered tools that generate insights, reports, scores, and recommendations based on your data and publicly available information. AI-generated content is provided for informational and decision-support purposes only and may contain inaccuracies or incomplete information. You are responsible for verifying AI-generated information before acting on it and for ensuring that your use of such content complies with applicable laws and your organization's policies.

Medelicia is not liable for decisions made solely on the basis of AI-generated content without independent verification.

7. Career Applications

By submitting a career application through the Service, you consent to our collection and processing of the information you provide for the purpose of screening and considering you for employment opportunities. Submitting an application does not create an employment relationship or guarantee consideration. We may retain your application data for up to 24 months to consider you for future openings, unless you request earlier deletion.

8. Intellectual Property

The Service, including its design, features, software, branding, and underlying technology, is the property of Medelicia and its licensors, protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works from the Service without our prior written authorization. Your business data remains your property, as set out in Section 5.

9. Service Availability and Support

We strive to maintain high availability but do not guarantee uninterrupted or error-free access to the Service. We may perform maintenance, updates, or changes that temporarily affect availability. We are not liable for downtime, data loss, or service interruptions caused by factors beyond our reasonable control, including network failures, third-party outages, or force majeure events.

10. Limitation of Liability

To the maximum extent permitted by law, Medelicia and its affiliates, officers, employees, and partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, or business opportunity, arising from your use of or inability to use the Service. Our total aggregate liability arising from or related to these Terms or the Service shall not exceed the amount you paid for the Service in the preceding twelve months, or, if no amount was paid, one hundred U.S. dollars ($100).

11. Indemnification

You agree to indemnify and hold harmless Medelicia and its affiliates from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your use of the Service, your violation of these Terms, or your infringement of any third-party rights, including the rights of individuals whose data you enter into the Service.

12. Termination and Suspension

Administrators may revoke your access at any time. We reserve the right to suspend or terminate accounts that violate these Terms or that pose a risk to the Service or other users. Upon termination, your access to the Service and associated data will be removed in accordance with our data retention policy. Sections that by their nature should survive termination — including intellectual property, limitation of liability, and indemnification — will remain in effect.

13. Modifications to Terms

We may modify these Terms at any time. If we make material changes, we will notify users through the Service or via email. Continued use of the Service after the effective date of any changes constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you must discontinue use of the Service.

14. Governing Law and Dispute Resolution

These Terms are governed by the laws of the jurisdiction in which Medelicia operates, without regard to conflict-of-law principles. Any disputes arising from or relating to these Terms or the Service shall be resolved in the appropriate courts of that jurisdiction, or through binding arbitration if mutually agreed.

15. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

16. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Medelicia regarding your use of the Service, and supersede any prior agreements.

17. Contact

For questions or concerns about these Terms, contact your account administrator or reach out to our team through the Service. We welcome feedback and will make reasonable efforts to address your concerns.